FAQs
How long does delivery take?
Delivery currently takes up to 14 days. We aim to get your order to you as quickly as possible.
Can I return my order?
Yes. You can request a return within 14 days of receiving your order, provided the item meets our return requirements.
Who pays for return postage?
For change-of-mind returns, the customer pays the return postage.
If your item is faulty, damaged or incorrect, we will cover the return postage.
Can I exchange an item?
Yes, exchanges may be available depending on stock.
What if my item arrives damaged or faulty?
Contact us at Hello@frissonparis.com with your order number and photos of the issue, and we'll help resolve it.
How do I track my order?
If tracking is available, you'll receive tracking information once your order has been dispatched.
Can I change my order after placing it?
Contact us as soon as possible at Hello@frissonparis.com. We will try to help, but changes may not be possible once your order has entered processing.
Do you ship internationally?
International shipping may be available depending on your location. Delivery times and additional customs or import charges may vary.
How do I contact Frisson Paris?
Email us at Hello@frissonparis.com and we'll get back to you as soon as possible.