Shipping & Delivery
Last updated: 2 September 2026
At Frisson Paris, we aim to make sure your order reaches you safely and efficiently.
1. Processing Times
Orders are processed after they are placed and prepared for dispatch.
As some of our products may be produced to order, processing times can vary depending on the product and order volume.
We will aim to dispatch your order as soon as reasonably possible.
2. Delivery Times
Our current estimated delivery timeframe is up to 14 days from the date your order is dispatched.
Delivery times are estimates and are not guaranteed. Occasionally, deliveries may take longer due to circumstances outside our control, including carrier delays, customs processing, adverse weather or other unforeseen events.
3. Delivery Address
Please make sure your delivery address is correct when placing your order.
Frisson Paris cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address provided by the customer.
4. Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
5. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so that we can investigate the delivery with the relevant carrier.
6. International Delivery
Where international delivery is available, delivery times may vary depending on the destination.
Customers may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.
7. Delivery Issues
If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs of the packaging and the issue with the goods.
8. Changes to Our Delivery Policy
We may update our delivery timeframes, shipping options and charges as Frisson Paris grows and our fulfilment and delivery arrangements develop.
Any updated information will be reflected on our website.
Contact
Frisson Paris
Email: Hello@frissonparis.com