Returns & Refunds
Last updated: 2 September 2026
At Frisson Paris, we want you to be completely satisfied with your purchase. If you change your mind about an item, you can return it in accordance with the policy below.
1. Change-of-Mind Returns
If you purchase from our website, you have the legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.
After notifying us that you wish to cancel, you have a further 14 days to return the item.
To be eligible for a return, items should:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be returned in suitable original packaging where reasonably possible
- Not have been washed, altered, damaged or otherwise used beyond what would reasonably be permitted when inspecting an item in a shop
Customers are responsible for the cost of return postage for change-of-mind returns.
2. Refunds
Once we receive your returned item, we will inspect it and process your refund within 14 days of receiving the returned goods, or earlier where applicable.
Refunds will normally be made to the original payment method used for the purchase.
Where you exercise your statutory cancellation right, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, we are only required to refund the equivalent standard delivery cost.
If an item has been handled beyond what is reasonably necessary to inspect it and its condition has consequently been diminished, we may make a reasonable deduction from your refund where permitted by law.
3. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, defective or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the fault or damage
We will assess the issue and, where appropriate, arrange a repair, replacement or refund in accordance with your statutory consumer rights.
You will not be responsible for return postage where an item is faulty, damaged or incorrectly supplied.
4. Exchanges
We may offer exchanges where possible, subject to stock availability.
If the requested replacement is unavailable, we will arrange an appropriate alternative or refund where applicable.
5. Items That Cannot Be Returned
Certain products may be excluded from change-of-mind cancellation rights where permitted by law, including genuinely personalised or bespoke products made specifically to a customer's individual requirements.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
6. Sale Items
Sale and promotional items have the same statutory consumer rights as full-price items.
A discount does not remove your legal rights if an item is faulty, not as described or otherwise fails to meet applicable consumer law requirements.
7. How to Start a Return
To request a return, please contact:
Please include your order number and the reason for your return.
We will provide you with the relevant return instructions.
Please do not send items back without first contacting us, as this may delay the processing of your return.
8. Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you have under applicable UK consumer law.
Where your statutory rights provide you with greater protection than this policy, your statutory rights will apply.
Contact
Frisson Paris
Email: Hello@frissonparis.com